Return policy
FREE RETURNS*
At Blackpines, we want you to be able to order your items with complete peace of mind. Indeed, buying certain products online, such as a helmet, a pair of gloves, a jacket or pants, for example, can be confusing when choosing the size.
Rest assured!
If, despite the information and advice available on our sheets, the item received does not suit you, no need to worry!
Because above all we want to provide you with the best service and be certain that you will be completely satisfied with your purchase, Blackpines.fr offers you free returns* (only for France) .
Thus, in order to allow you to place your orders with complete peace of mind , and to receive your package without the slightest apprehension , we guarantee the possibility of returning your item free of charge within 30 days of receipt .
Please note : after 30 days, it is no longer possible to make a return .
Free return criteria*
- *free return : return shipping costs are covered by Blackpines.fr for France only;
- Return deadline : within 30 days of receipt of the item;
- condition of the item : to be eligible for a free return, the item must be returned to us new (unused), complete (with all accessories) and in its original packaging;
- exceptions : all items made to order such as the Beringer brand and all personalized products such as YSS shock absorbers are neither returned nor exchanged. (Unless the product shipped does not conform to the order placed.)
What we offer you
- Or an exchange of your item.
- Either a voucher for the value of the returned item;
- Or a refund of your item, excluding shipping costs for the initial delivery.
Return procedure
- How to benefit from the free return?
- How to choose between exchange, voucher or refund?
Rest assured , the free return procedure is very simple . Simply send us an email to contact@blackpines.fr telling us:
- Your order number;
- The item you wish to return;
- The reason ;
- Your choice regarding return, exchange, voucher or refund.
A return slip ready to be printed will be sent to you in response to your email.
Reimbursement terms (if applicable)
Once the item has been received and checked, we will send you an email confirming receipt. You will immediately be informed of our decision regarding the approval or rejection of your reimbursement request.
If your request is approved, the refund procedure will be carried out within 5 working days, on the original payment method.
If the refund is not approved, we will contact you.
Late or missing refunds (if applicable)
- Contact your credit card issuer: there may be a delay before your refund is officially posted;
- Next, contact your bank: there is often a processing time required before a refund is posted.
If, after completing these verification steps, you have still not received your refund, please contact us via .
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Thank you for choosing Blackpines for your online shopping.
