Return policy

FREE RETURNS*

At Blackpines, we want you to be able to order your items with complete peace of mind. Indeed, buying certain products online, such as a helmet, a pair of gloves, a jacket or pants, for example, can be confusing when it comes to choosing the size.*

Rest assured!

If, despite the information and advice available on our sheets, the item received does not suit you, don't worry!

Because above all we want to provide you with the best service and be certain that you will be completely satisfied with your purchase, Blackpines.fr offers you free returns* (only for France) .

So, in order to allow you to place your orders with complete peace of mind , and to receive your package without the slightest apprehension , we guarantee that you can return your item free of charge within 30 days of receipt .

Please note : after 30 days, it is no longer possible to make a return .

Free return criteria*

  • *free return : return shipping costs are covered by Blackpines.fr for France only;
  • Return period : within 30 days of receipt of the item;
  • Item Condition : To be eligible for a free return, the item must be returned to us new (unused), complete (with all accessories) and in its original packaging;
  • exceptions : all items made to order such as the Beringer brand and all customized products such as YSS and Ohlins shock absorbers are neither returned nor exchanged. (Unless the product shipped does not conform to the order placed.)

What we offer you

  • Either an exchange of your item.
  • Either a voucher for the value of the returned item;
  • Either a refund of your item, excluding shipping costs for the initial delivery.

Return procedure

  • How to take advantage of free returns?
  • How to choose between exchange, voucher or refund?

Rest assured , the free return procedure is very simple . Just send us an email to contact@blackpines.fr indicating:

  • Your order number;
  • The item you wish to return;
  • The motive ;
  • Your choice regarding return, exchange, voucher or refund.

A return voucher ready to be printed will be sent to you in response to your email.

Refund terms (if applicable)

Once the item is received and checked, we will send you a confirmation email. You will be immediately informed of our decision regarding the approval or rejection of your refund request.

In the event of a partial refund, if the amount of the items delivered and kept is less than €70, a minimum flat rate of €6.90 will be deducted from your refund.

If your request is approved, the refund process will be carried out within 5 working days, to the original payment method.

If the refund is not approved, we will contact you.

Late or missing refunds (if applicable)

  • Contact your credit card company: There may be a delay before your refund is officially posted;
  • Next, contact your bank: there is often some processing time before a refund is posted.

If after completing these verification steps you still have not received your refund, please contact us via .

*Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Thank you for choosing Blackpines for your online shopping.